Refund policy

Last updated October 4, 2026

We want every trip to start connected. If something goes wrong, here is exactly what we refund and how.

01Not installed yet

If you have not installed or activated your eSIM, you can request a full refund within 30 days of purchase.

02Installed but not working

If your eSIM is installed but cannot connect at your destination, contact us with your order reference. We will troubleshoot with you and, if we cannot get it working, refund you in full.

03Used plans

Data that has already been used, and plans that have expired, cannot be refunded. An eSIM bought by mistake for the wrong destination can be refunded only if it has not been installed.

04Phone not compatible

Please check your phone supports eSIM and is carrier-unlocked before buying. If you bought an eSIM for an incompatible phone and have not installed it, we refund it in full.

05How refunds are paid

Refunds go back to the original payment method through Stripe. Banks usually show them within 5–10 business days.

Questions? Email support@pingesim.com.